The delivery time will vary by country and region. We'll do our best to meet these shipping estimates, but cannot guarantee them. These are the current transit time estimates:

US CONTINENTAL
Processing time 1 - 3 business days, once shipped 2-7 business days. If the item is on the backorder, please refer to estimated shipping time on the product page.

AK, GU, HI, PR, VI, APO/FPO/DPO destinations
7 - 10 business days

BACKORDERS / PRE-ORDERS
The estimated arrival time of the item that is on backorder (or pre-order) will be available on the product page. ‘Ships in’ lead-times shown on each product page indicate the estimated date range you can expect the item to ship to your delivery location. You will be notified via email as soon as your pre-order has been dispatched and is on its way to you. You can always contact us to check on the status of your order.

An automated tracking email will be sent to the email address submitted with the order once your item ships.

Please note, items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

We can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.

Currently, sales are only available in the United States.

We have a very short window to make updates to your order.

If you accidentally provided the wrong address please email us immediately: hicooo@official.com. If we have ability to make address change, we will update your shipping address. Please note that orders can start processing within minutes and we are not always able to make updates to your order, even if an email was sent out immediately.

Unfortunately if your parcel has already been shipped or began processing we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customers expense. The address can only be changed if your order has not been shipped or began processing.

ou may change or cancel your order with no additional charges if you notify us before your shipment is processed.

If your order is successfully canceled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Unfortunately if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customer's expense. The address can only be changed if your order has not been shipped.

To submit a cancellation request or make a change to your order, please email official@hicooo.com

Currently Hicooo does not process direct exchanges. We ask that you return the merchandise for a refund and place a new order for the preferred item(s) at your earliest convenience. Returns are subject to our Return Policy.

Return requests can be made within 30 days of the date you’ve received your item. All returns will incur a 20% restocking fee, which will be deducted from your refund. Kindly return your item in its original packaging to avoid incurring a repackaging fee.

See full details here.

To initiate request for a return, please visit our Help Center.

Yes, we do. Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable, nor does it apply to goods that have been altered by the user in any way.

For full details about warranty, please visit our Warranty Page.

At Hicooo, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us.

If you have received a defective item please report an issue through our Help Center within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster. Depending on the nature of the damage or defect, we will either replace one or more part(s) or send a replacement item.

If an order arrives damaged and if you are able to provide sufficient proof of this damage, please report an issue through our Help Center.

If you have purchased Route Protection, please submit the claim here. Please note, claim needs to be submitted within 15 days of delivery date.

Sometimes an order will ship and the tracking shows that the order is stuck in a pending or "pre-shipment" status. Unfortunately, this happens from time to time due to carriers missing a scan. If you notice that the order has had 7 calendar days of inactivity in the same status please report an issue through our Help Center.

If the tracking information shows that the package was delivered, but you are unable to locate the package within 48 hours of the Delivered timestamp, we suggest to check the following:

- Verify the shipping address provided
- Look around the delivery location for your package (e.g. left outside a nearby apartment)
- Check your mailbox or mail storage room
- Ask if someone else in your household accepted the package on your behalf

Unfortunately, we are no longer able to refund or replace these "delivered but lost" orders because the carriers (FedEx, USPS, OnTrac etc.) no longer consider these items lost. There has been a large increase in fraud instances, and they are no longer honoring our claims, even if we provide customer complaints. Our hands are tied in this situation, as we have to follow the same rules of our carrier partners.

Hicooo is not responsible for any lost or stolen packages.

If you have purchased Route Protection, please submit the claim here. Route covers damaged, lost or stolen parcels. Please note, claim needs to be submitted within 15 days of delivery.

For security purposes, we do not store credit card information. This means you will be charged at the time of purchase.

Yes, however please email us as soon as possible. If your order has started processing, we may not be able to cancel your order anymore.

We update shipping times regularly on the product page for all pre-orders. You can track your order here. If your order is still in making process you will receive an email notification as soon as it's dispatched and on the way to you.

We are aware of marketing tactics such as promo codes that try to attract you to buy a product at a discounted price. We feel that is unethical and not in alignment with our goals. We’re able to provide the best prices and best value on our products every day, so we don’t offer specific coupon or discount codes.

Occasionally, we will offer a gift with your purchase. And if you are on Instagram - we will gift lucky winners our products year-round who join our Giveaways :)

Use a damp, clean cloth to wipe the surfaces. Slight maintenance may be required over time.

Don’t leave or store your Hicooo products outside. They are protected by a lacquer coating but are made of wood and are therefore susceptible to damage caused by exposure to rain and wet conditions.

We recommend keeping our wood products in dry, non-humid environments, and kept away from heat sources such as radiators, heat registers, stoves, or other appliances that produce heat.

All of our furniture meets voluntary ASTM standards in addition to CPSC regulations. We also have created our own rigorous quality control program to stay ahead of industry standards.

Our products are all formaldehyde and lead safe; the formaldehyde level for all of our furniture is undetectable.

Additionally we use 0-VOC water-based, acrylic, solvent-free and non-toxic paints and stains.

The intentional and functional design behind each Hicooo product ensures child safety and user-friendliness. All toys are handmade using sustainable materials, non-toxic finishing and non-formaldehyde glue to protect both children and the environment.

We use different types of FSC Certified wood - Birch, Beech, Pine. We import Pine from New Zealand, Beech from Romania and Germany, and Birch from Russia and Baltics.

Our products are all formaldehyde and lead safe; the formaldehyde level for all of our furniture is undetectable.

Additionally we use 0-VOC water-based, acrylic, solvent-free and non-toxic paints and stains.

You can find assembly instructions for all products here.