Frequently Asked Questions

We know you are excited to get your HiCOOO gear! Shipping times vary by location. Here are our current estimates:

• Contiguous US: Orders are processed within 2–3 business days. Estimated delivery is 7–10 business days from the date you place your order, including processing time.
• Non-Contiguous US (Alaska, Hawaii, Puerto Rico, etc.): Currently no shipping service available
• Backorder / Pre-order: Estimated shipping dates are displayed directly on the product page. We will email you the moment your pre-order ships.

Currently, HiCOOO products are exclusively available for shipping to eligible addresses in the contiguous United States. We hope to expand globally in the future!

Once your order leaves our studio, you will receive an email with your tracking number. You can use this link to monitor its journey to your home.

Because we ship from different specialized warehouses to get products to you faster, items in the same order may arrive in separate packages. Don't worry—you will receive tracking information for each shipment.

We process orders extremely fast to ensure quick delivery.

• Before Shipping: If you need to change an address or cancel, please email us at official@hicooo.com immediately with the subject line "URGENT: Order Change". We will do our best to catch it before it leaves our facility.
• After Shipping: Unfortunately, once a package is handed to our carrier, we cannot intercept it. If you no longer want the item, please review our Refund Policy for return eligibility and costs after delivery.

We want you to love your HiCOOO furniture. If you are not completely satisfied, you may request a return within 30 days of delivery.

• Condition: Items must be in their original packaging and in unused, brand-new condition.

For return shipping costs and other conditions, please see our Refund Policy.

Yes. All HiCOOO products purchased on Hicooo.com include a 2-Year Structural Warranty covering manufacturing or material defects under normal, intended use. Coverage starts on the original purchase date and applies automatically—no product registration is required. Normal wear and tear and damage from misuse are excluded. Please keep your order number or proof of purchase. See our Warranty page for full terms and claim steps.

We do not offer direct exchanges at this time. The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We obsess over quality, but sometimes things happen during transit. If your item arrives damaged, please report it within 7 days of delivery via our contact form or email official@hicooo.com.

• Please include photos of the damage and your order number.
• We will make it right by sending replacement parts or a new unit immediately.

If your package is marked delivered but missing:

1. Check around your porch, garage, or with neighbors.
2. Wait 48 hours, as carriers sometimes scan items early.
3. Important: For high-value items, we highly recommend selecting "Signature Required" at checkout. HiCOOO is not responsible for packages stolen after a confirmed delivery. If you did not receive your package, please contact us so we can help you file a claim with the carrier.

Safety information, age recommendations, materials, and any certifications vary by product. Please check the product page and packaging for the guidance that applies to your item, and follow its use and care instructions.

If you have a question about a specific safety standard, finish, or test report, email official@hicooo.com with the product name or SKU. We’ll confirm the information available for that item before you order.

Materials vary by product and model. For details about a specific item, please refer to its product page or contact us with the product name or SKU. We’ll confirm the materials before you place an order.

Cleaning: Wipe with a clean, damp cloth. Avoid harsh chemicals.

Storage: Please keep your HiCOOO products indoors. While they are durable, wood is a natural material and should be kept away from rain, extreme humidity, or direct heat sources (like radiators).

We designed our products for easy assembly (most take under 15 minutes!).
You can find step-by-step video guides on our assembly instructions video

You will be charged at the time of purchase to secure your reservation.

Estimated shipping dates are updated regularly on the product page. We will email you a tracking number the moment your order ships.

We are here to help!

• Email: official@hicooo.com
• Customer Service Hours: Mon-Fri, 9 AM - 5 PM (EST)