Last Updated: [October 26, 2025]

1. OVERVIEW

Welcome to Hicooo. These Terms of Service ("Terms") govern your access to and use of our website, hicooo.com (the "Site"), and the purchase of our products. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to all of these Terms, you are expressly prohibited from using the Site and must discontinue use immediately.

The Site is operated by Hicooo ("we," "us," or "our"). We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any such changes constitutes your agreement to follow and be bound by the Terms as changed.

2. INTELLECTUAL PROPERTY

Unless otherwise indicated, the Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by Hicooo and are protected by copyright and trademark laws.

You are granted a limited license to access and use the Site for your personal, non-commercial use. No part of the Site or Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

3. USER REPRESENTATIONS

• By using the Site, you represent and warrant that:
• You are at least the age of majority in your state or province of residence (usually 18 years old).
• You have the legal capacity to agree to these Terms.
• You will not use the Site for any illegal or unauthorized purpose.
• Your use of the Site will not violate any applicable law or regulation.
• You will not access the Site through automated or non-human means (e.g., bots, scripts).

4. PRODUCTS AND ACCURACY

Natural Material Disclaimer: Hicooo products are crafted from natural materials, including FSC® Certified Birch Plywood. Due to the nature of wood, variations in grain, color, and texture are to be expected and are not considered defects. These variations make each piece unique.

We make every effort to display the colors and images of our products accurately. However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

5. BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed in U.S. Dollars (USD).

6. RETURN POLICY

Your satisfaction is our priority. Please review our separate [Return & Refund Policy] posted on the Site prior to making any purchases.

7. PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users.
• Circumvent, disable, or otherwise interfere with security-related features of the Site.
• Engage in unauthorized framing of or linking to the Site.
• Trick, defraud, or mislead us and other users.
• Make improper use of our support services or submit false reports of abuse or misconduct.
• Use the Site in a manner inconsistent with any applicable laws or regulations.

8. USER REVIEWS AND CONTENT

We may provide areas on the Site for you to leave reviews or ratings. By posting a review, you grant Hicooo a perpetual, non-exclusive, worldwide, royalty-free license to reproduce, modify, and display such content.

When posting a review, you must comply with the following criteria:

• You should have firsthand experience with the product being reviewed.
• Your reviews should not contain offensive profanity, abusive, racist, or hate language.
• Your reviews should not contain discriminatory references.
• You may not organize a campaign encouraging others to post reviews, whether positive or negative.

We accept no liability for any reviews posted by you or any third party.

9. SMS/MOBILE MARKETING

By consenting to Hicooo's SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal Do-Not-Call list.

Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages.

10. THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

11. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

THE SITE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SITE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.

IN NO CASE SHALL HICOOO, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE.

12. INDEMNIFICATION

You agree to indemnify, defend and hold harmless Hicooo and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of U.S

14. DISPUTE RESOLUTION

Any dispute arising out of or relating to these Terms, including the alleged breach, termination, validity, interpretation, and performance thereof ("Dispute") shall be resolved with the following procedures:

Informal Negotiation: The Parties shall first attempt to resolve any Dispute informally for at least thirty (30) days.

Arbitration: If the Dispute is not resolved through informal negotiation, it shall be settled by binding arbitration.

15. CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Email: official@hicooo.com

Company: Hicooo