Last Updated:November 2, 2025

This website is operated by Hicooo. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

We value your privacy as much as we value the safety of your children. We will never sell, rent, or loan your personal information to any third party. Any information you provide to Hicooo will be held with the utmost care and security. When you access a secure page on our site, the information you send is encrypted immediately for your protection.

A more detailed explanation of how we safeguard your personal information is described below.

Contact InformationIf you have any questions about our privacy and security practices, please contact us.
OFFICE 5,8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KLN, HONG KONG
Email: official@hicooo.com
Customer Service Hours: Monday - Friday, 9:00 am to 5:00 pm EST

Resale or Disclosure of Information to Third PartiesHicooo does not sell, rent, or loan any personal information collected at our site, including contact forms, newsletter subscriptions, or email lists. We only share information with third parties (such as shipping carriers like UPS/FedEx) insofar as is necessary to fulfill your order.

Information Collected on the Website
When you visit hicooo.com, our server (powered by Shopify) automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Cookies & Tracking We use cookies to store your preferences and to remember you when you return to our website. We also use cookies to record session information, such as:
Items you have added to your shopping cart.
The pages you view during your visit.
The website you visited immediately before clicking on our site.
We receive and store any personally identifiable information you enter on the website, share when you shop with Hicooo, or give us in any other way (e.g., subscribing to our newsletter).

How We Use the Information We Collect
We use the information we collect for various purposes, including:
Order Fulfillment: To process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.
Customer Service: To provide the support you request and answer your inquiries.
Communication: To keep you informed about the status of your orders.
Product Safety: To notify you of any potential product recalls or safety information concerning products you have purchased.
Marketing : To identify your preferences so we can notify you of new arrivals, educational content, or promotions that might be of interest to you.
Improvement: To analyze site usage and improve our merchandise selections and overall shopping experience.

Email Communications We strive to send emails only to those who want to receive them. If you do not want to receive future marketing emails from Hicooo, you can click on the "Unsubscribe" link at the bottom of any email communication sent by us.

Please note: Even if you opt out of marketing emails, we will still send you transactional emails regarding your order status and shipment tracking.

SecurityTo protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

SSL Encryption When transferring and receiving data exchanged with our site, we use SSL (Secure Sockets Layer) technology—the highest standard in online encryption—to ensure that your personal and credit card information remains secure.

PCI Compliance Our store is powered by Shopify, which is Level 1 PCI DSS compliant. This means your payment data is handled with the highest level of security standards in the payment card industry.

Acceptance & Changes
By using this website, you accept the policies set forth in this Privacy Policy. Hicooo reserves the right to amend this policy at any time. If we make any material changes to the way we collect or use your information, we will notify you by updating the date at the top of this policy.