Shipping & Delivery

Delivery estimates for eligible contiguous U.S. addresses
Orders are processed within 2–3 business days. Estimated delivery is 7–10 business days from the date you place your order, including processing time. If your item is on backorder, please refer to the estimated shipping time on the product page.

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, or APO/FPO/DPO military addresses. Read our shipping policy for rates and eligibility.

BACKORDERS / PRE-ORDERS 
The estimated arrival time of the item that is on backorder (or pre-order) will be available on the product page. ‘Ships in’ lead-times shown on each product page indicate the estimated date range you can expect the item to ship to your delivery location. You will be notified via email as soon as your pre-order has been dispatched and is on its way to you. You can always contact us to check on the status of your order.

An automated tracking email will be sent to the email address submitted with the order once your item ships.

Please note, items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

We can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.

At HiCOOO, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us.

If you have received a defective item please contact us through our contact form within 7 days of delivery. You will need to provide a photo of the damaged item and order number to help move the process along faster. Depending on the nature of the damage or defect, we will either replace one or more part(s) or send a replacement item.

If tracking says “Delivered” but you can't find your package, please check the shipping address on your order, nearby entrances, your mailbox or package room, and with anyone who may have accepted it for you.

If you still can't find it, contact us or email official@hicooo.com with your order number and tracking number. We'll review the delivery details and help investigate with the carrier. After reviewing the findings, we'll let you know whether a replacement or refund is appropriate.

If you plan to refuse a delivery, contact us at official@hicooo.com with your order number and reason as soon as possible. If the package is returned to us, we’ll review the circumstances and explain any applicable refund under our Refund Policy. Return shipping or restocking fees, if any, depend on the reason for the return; the 15% restocking fee does not apply to damaged or defective items.

We currently ship only to eligible addresses in the contiguous United States. We do not ship internationally or to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO military addresses. See our shipping policy for the full list.

No. We do not ship to APO, FPO, or DPO military addresses.

We ship only to eligible addresses in the contiguous United States. Orders are processed within 2–3 business days. Estimated delivery is 7–10 business days from the date you place your order, including processing time. Delivery dates are estimates and may vary by destination and product availability. For backorders or pre-orders, check the product page for the current shipping estimate. See our shipping policy for rates and exclusions.

You can request a return within 30 days of receiving your item.

Fees: A 15% restocking fee applies only to non-defective returns, such as a change of mind, and is deducted from your refund. No restocking fee applies to damaged or defective items.

Return shipping: For non-defective returns, you pay return shipping. If a return is required for a damaged or defective item, HiCOOO covers return shipping.

Condition: For non-defective returns, items must be unused and in their original packaging.

To request a return, email official@hicooo.com with your order number and photos before sending the item back. See our refund policy: https://hicooo.com/policies/refund-policy

Shipping Notice

We ship only to eligible contiguous U.S. addresses. See our shipping policy for exclusions.

Yes, we do. Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable, nor does it apply to goods that have been altered by the user in any way.

For full details about warranty, please visit our Warranty Page.

We have a very short window to make updates to your order.

If you accidentally provided the wrong address please email us immediately: official@hicooo.com. If we have ability to make address change, we will update your shipping address. Please note that orders can start processing within minutes and we are not always able to make updates to your order, even if an email was sent out immediately.

Unfortunately if your parcel has already been shipped or began processing we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customers expense. The address can only be changed if your order has not been shipped or began processing.

You may change or cancel your order with no additional charges if you notify us before your shipment is processed.

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Unfortunately if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customer's expense. The address can only be changed if your order has not been shipped.

To submit a cancellation request or make a change to your order, please email Official@Hicooo.com

We are unable to make any billing information updates; such as address, payment method or billing first and last name. We do not store billing information due to security reasons, so this information cannot be changed once the order is placed.