The delivery time will vary by country and region. We'll do our best to meet these shipping estimates, but cannot guarantee them. These are the current transit time estimates:

US CONTINENTAL
Processing time 1 - 3 business days, once shipped 2-7 business days. If the item is on the backorder, please refer to estimated shipping time on the product page.

AK, GU, HI, PR, VI, APO/FPO/DPO destinations
7 - 10 business days

BACKORDERS / PRE-ORDERS
The estimated arrival time of the item that is on backorder (or pre-order) will be available on the product page. ‘Ships in’ lead-times shown on each product page indicate the estimated date range you can expect the item to ship to your delivery location. You will be notified via email as soon as your pre-order has been dispatched and is on its way to you. You can always contact us to check on the status of your order.

An automated tracking email will be sent to the email address submitted with the order once your item ships.

Please note, items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

We can't guarantee that all items in your order will ship at the same time. In fact, it's more likely that the items in your order will ship at different times. We'll get your entire order out as quickly as possible, and you'll receive a shipping confirmation email with a tracking link as soon as each item leaves our warehouse.

At Hicooo, quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us.

If you have received a defective item please report an issue through our Help Center within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster. Depending on the nature of the damage or defect, we will either replace one or more part(s) or send a replacement item.

If the tracking information shows that the package was delivered, but you are unable to locate the package within 48 hours of the Delivered timestamp, we suggest to check the following:

- Verify the shipping address provided
- Look around the delivery location for your package (e.g. left outside a nearby apartment)
- Check your mailbox or mail storage room
- Ask if someone else in your household accepted the package on your behalf

Unfortunately, we are no longer able to refund or replace these "delivered but lost" orders because the carriers (FedEx, USPS, OnTrac etc.) no longer consider these items lost. There has been a large increase in fraud instances, and they are no longer honoring our claims, even if we provide customer complaints. Our hands are tied in this situation, as we have to follow the same rules of our carrier partners.

Hicooo is not responsible for any lost or stolen packages.

If you have purchased Route Protection, please submit the claim here. Route covers damaged, lost or stolen parcels. Please note, claim needs to be submitted within 15 days of delivery.

Refused orders will be processed as a return. Once the item is returned to our warehouse, you'll be issued a refund of the item's price, less a return fee. Your initial shipping fee will not be refunded as the delivery was serviced. If we don’t receive notice of a refused delivery from you, there could be a delay in issuing the refund.

See full details here.

Currently, sales are only available in the United States.

Not available at the moment

The delivery time will vary by country and region. We'll do our best to meet these shipping estimates, but cannot guarantee them. These are the current transit time estimates:

US CONTINENTAL
Processing time 1-3 business days, once shipped 2-7 business days. If the item is on backorder, please refer to estimated shipping time on the product page.

Return requests can be made within 30 days of the date you’ve received your item. All returns will incur a 20% restocking fee, which will be deducted from your refund. Kindly return your item in its original packaging to avoid incurring a repackaging fee.

See full details here.

To initiate request for a return, please visit our Help Center.

Yes, we do. Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable, nor does it apply to goods that have been altered by the user in any way.

For full details about warranty, please visit our Warranty Page.

We have a very short window to make updates to your order.

If you accidentally provided the wrong address please email us immediately: official@Hicooo. If we have ability to make address change, we will update your shipping address. Please note that orders can start processing within minutes and we are not always able to make updates to your order, even if an email was sent out immediately.

Unfortunately if your parcel has already been shipped or began processing we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customers expense. The address can only be changed if your order has not been shipped or began processing.

You may change or cancel your order with no additional charges if you notify us before your shipment is processed.

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Unfortunately if your parcel has already been shipped we are unable to intercept the parcel to change the address and the cost to have the parcel reshipped will be at the customer's expense. The address can only be changed if your order has not been shipped.

To submit a cancellation request or make a change to your order, please email Officia@Hicooo.com

We are unable to make any billing information updates; such as address, payment method or billing first and last name. We do not store billing information due to security reasons, so this information cannot be changed once the order is placed.