2-Year Structural Warranty

All HiCOOO products purchased on Hicooo.com include a 2-Year Structural Warranty for manufacturing or material defects. Coverage starts on the date of original purchase and lasts 24 months. No product registration is required. Please keep your order number or proof of purchase for a claim.

Our warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear (such as scratches or stains), or a natural characteristic of the material used. This warranty is not transferable, nor does it apply to goods that have been altered by the user in any way.

This warranty is valid only under normal use and for the product’s intended purpose.

To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos as well if there's a chance the product was damaged during transport. If the issue cannot be documented with photos, short videos are also welcome.

Defects and/or damages resulting from the following situations are not covered by the warranty:

Accidents
Negligence
Misuse and/or abnormal use
Improper storage
Modifications and/or alterations
Commercial use of the product
Over-exposure to high or prolonged heat
Surface markings as a result of shipping
Use of abrasive cleaning tools or chemical cleaning products
Theft

Depending on the nature of the damage or defect, we will suggest one of the following resolutions: sending replacement parts or providing a replacement.

To make a claim, please use our contact page or email official@hicooo.com. Please provide:

- Your order number
- The name of the product
- The number(s) of the part(s) to be replaced (refer to assembly instructions if possible)
- Clear photos or videos of the damage or defect where the parts shown in the photo or video are clearly identified