We thoughtfully craft furniture and toys that are good for you, your children, and the planet. Every Hicooo product is carefully built and backed by a 2-Year Structural Warranty because we believe quality should last. If a product isn't the right fit for your home, we strive to make the return process transparent, fair, and seamless.

You may request a return for items purchased directly on the Hicooo official website within 30 days from the date of purchase. For non-quality-related returns (e.g., change of mind, incorrect size), the following conditions apply:

• Authorized Carriers Only: Returned items must be shipped exclusively via FedEx or UPS (signature service recommended). We do not accept returns sent via the United States Postal Service (USPS).
• Shipping Costs & Deductions: Customers are responsible for all return shipping costs. Please note: Hicooo’s actual initial shipping costs incurred during original outbound delivery will be deducted from your final refund amount.
• Restocking Fee: A 15% restocking fee will be deducted from your total refund amount for all standard returns.
• Item Condition: Returned items must be in brand new, unused condition, and returned in their original packaging complete with all parts, hardware, instruction manuals, and documentation. If the returned item is assembled, used, damaged, or missing parts, we reserve the right to refuse the refund or apply a higher deduction.
• Unauthorized Returns: Any return sent without prior approval and a valid Return Merchandise Authorization (RMA) code will be refused and is ineligible for a refund.

We enforce strict quality control standards. If your item arrives damaged or defective, we are here to resolve it promptly:

• Shipping Damage: If your item arrives with visible transit damage, please contact us within 7 days of receipt at official@hicooo.com with your order number and clear photos/videos of the damaged outer box and affected parts. We will send replacement parts or a new unit free of charge.
• Manufacturing Defects: An item is considered "defective" if it is unusable due to a manufacturing flaw without visible transit damage. We will provide replacement parts free of charge.
• Exclusions & Limitations (Important):Damage incurred during DIY assembly by the customer (e.g., stripped screws, cracked wood panels due to overtightening);Damage resulting from subsequent everyday wear and tear, misuse, or failure to follow instruction manuals;The above scenarios do not qualify as manufacturing defects or shipping damage and are not eligible for free replacement or return. Hicooo will not accept returns for items damaged under these circumstances.
• Defect Refund Terms: If a product is defective or damaged but you choose to request a full refund instead of accepting our complimentary replacement parts or replacement unit, your order will be processed under our [Standard Return Policy] (product must be returned, and initial outbound shipping costs plus the 15% restocking fee will apply).
• Return of Defective Parts: Hicooo reserves the right to require the return of damaged or defective parts/units upon sending a replacement. Failure to return requested items may result in charges for the replacement item to your original payment method.

Submit a Request: Email official@hicooo.com with your order number, reason for return, and clear photographs showing the current unassembled/original condition of the item.

Receive Authorization: Upon approval, you will receive a Return Merchandise Authorization (RMA) code and designated return warehouse address within 24–48 hours.

Package & Ship: Securely pack the item in its original packaging with all components included, and enclose the RMA code inside the package. Drop off the package at an authorized FedEx or UPS facility within 14 days of receiving authorization, and retain your tracking number for reference.

Refund Processing: Once received and inspected by our warehouse to ensure compliance with this policy, your refund will be processed within 5–7 business days back to your original payment method, minus actual outbound shipping fees and the 15% restocking fee.

We currently do not offer direct exchanges. If you prefer a different style or color, the fastest route is to return your current item in accordance with this policy and place a new order for the desired item.

This return policy is subject to change without prior notice. The version of the Return Policy in effect at the time of your purchase will apply to your order. Hicooo recommends printing or saving a copy of this policy at the time of purchase.